Constantly looking for new problems
Solving technical challenges. Aerospace engineering background turned into fintech PM. Previously aerospace engineering grad → systems engineer → fintech PM. I focus on learning the latest technologies and integrating them within my product roadmaps.
Tie features to KPIs: lift adoption, cut costs, improve NPS.
SQL for insight and discovery; AI tools to automate and prototype.
Partners across functions to deliver seamless customer experiences.
Capital One · Auto Finance
Led strategy and delivery of a self-serve title maintenance flow with a mobile-native and web customer experience experience, proactive comms and a modernized agent UI.
Impact: -$800k/yr ops cost; higher status transparency; fewer inbound calls
Read case studyCapital One · Auto Finance
Built a mobile-native and web journey that explains total-loss steps and sends milestone comms across the claim lifecycle.
Impact: Reduced confusion for 100k customers/yr; faster time-to-resolution; fewer status inquiries
Read case studyHi there, I’m Jordan! Studied Aerospace Engineering at UCF → Systems Engineer @ Northrop Grumman → Product @ Capital One. I thrive in complex, fast-paced environments. I lead roadmaps with a partnership mindset and I’m always looking for strategies to deliver effectively. I’m currently learning new technologies to ship great software. I’m also a big advocate for AI/ML and push myself to use new tools in both my day-to-day work and personal projects.
I love collaborating on fintech, data, and customer problems.